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Last updated: May 1, 2026

We typically respond within one business day. If you're in an active emergency, call your local emergency line first (112 in Nigeria) — AlertNaija is a community safety layer, not a substitute for emergency services.

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Common questions

I forgot my PIN. How do I reset it?

Open the app → Settings → Profile → Change PIN → Request PIN reset code. We'll send a code to your verified phone or email.

I'm not getting any alerts.

Check that notifications are enabled at the OS level (iOS Settings → AlertNaija → Notifications, or Android Settings → Apps → AlertNaija → Notifications). In the app, go to Settings → Alerts to confirm your alert radius and categories are not all turned off.

My report was removed. Why?

Reports can be removed by automated moderation (for prohibited content), by community-flagged false-alarm consensus, or by an admin action when they violate our Terms of Service. To appeal, see /legal/takedown.

I want to stop using AlertNaija. How do I delete my data?

Visit /delete-account for the in-app and email instructions.

My family didn't get my panic alert.

Confirm that you've added them in Settings → Family, that they've accepted the invitation, and that they have the AlertNaija app installed with notifications on. If all that checks out and alerts still aren't going through, email safety@alertnaija.com with the approximate time of the alert and we'll investigate.

Is AlertNaija free?

Yes. The core app is free. Some optional services from third-party partners (e.g., security responders, nurse bookings) may have their own fees set by the provider, shown clearly before you book.

Which countries / states is AlertNaija available in?

All 36 Nigerian states and the FCT. We're rolling out features by city based on partner availability.

Reporting a serious issue

For child safety, exploitation, or other serious incidents involving the platform, email safety@alertnaija.com with "URGENT" in the subject line. We monitor this inbox outside business hours.