Help
Support
Last updated: May 2, 2026
We typically respond within one business day. If you're in an active emergency, call your local emergency line first (112 in Nigeria) — AlertNaija is a community safety layer, not a substitute for emergency services.
Operator: AlertNaija is operated by ALERTNAIJA DIGITAL SOLUTIONS. Business name registered with the Corporate Affairs Commission (CAC), Nigeria. Registration reference: BN 9517386. Registered office: No. 3 Beckley Drive, Millennium Estate, Lagos, Lagos State, Nigeria. The public website is alertnaija.com.
Quick links
- FAQ — common product and policy questions
- Privacy Policy — what we collect and your rights
- Terms of Service
- Delete your account — in-app and email options
- Content takedown & appeals
Contact us
- General help: hello@alertnaija.com
- Safety / urgent issue with the platform: safety@alertnaija.com
- Privacy and data requests: privacy@alertnaija.com
- Partner / press: partners@alertnaija.com
In-app troubleshooting
I forgot my PIN
Open the app → Settings → Profile → Change PIN → Request PIN reset code. We’ll send a code to your verified phone or email.
I’m not getting notifications
On iOS: Settings → AlertNaija → Notifications. On Android: Settings → Apps → AlertNaija → Notifications. In the app, open Settings → Alerts and check radius and categories.
My report was removed
Moderation may remove content that breaks our Terms. To appeal, see Takedown & appeals.
Family didn’t get a panic alert
Confirm contacts are added and have accepted, and that they use the app with notifications on. If it still fails, email safety@alertnaija.com with the approximate time.
Reporting a serious issue
For child safety, exploitation, or other serious incidents involving the platform, email safety@alertnaija.com with "URGENT" in the subject line. We monitor this inbox outside business hours.