Help
FAQ
Does AlertNaija replace 112 or the police?
- No — call 112 (or your local emergency number) first in a life-threatening emergency
- AlertNaija is an extra community layer, not a dispatch service
- No guarantee that someone will respond
How do I delete my account?
- In the app: Settings → Profile → Delete account
- Can’t sign in? Use alertnaija.com/delete-account
- Email requests are processed within 30 days
What data do you collect?
- Account details, location (if allowed), and content you submit
- Full details: alertnaija.com/privacy
- We do not sell your personal information
Is AlertNaija for children?
- No — you must be at least 13
- We don’t knowingly collect data from children under 13
Is AlertNaija free?
- Yes — panic, reports, nearby and state alerts, family, Family Check-in, missing persons, and lost & found
- The iOS and Android store apps do not sell AlertNaija Plus or finder rewards
- A separate Plus plan may be offered later outside those store apps — alertnaija.com/pricing
What does AlertNaija Plus include?
- State alerts — incident notifications for any state or LGA you choose
- Plus is not sold or unlocked as an in-app purchase in the App Store or Google Play apps
- The phone & laptop registry is not a public member feature in those store apps
- ₦10,000 per year if offered later on the web — see alertnaija.com/pricing
- Live Paystack checkout is not active yet
How does AlertNaija handle payments?
- The iOS and Android apps do not take card payments or sell Plus
- Paystack on the website is for a possible later Plus plan — checkout is not live yet
- Finder rewards are not sold in the store apps
- Marketplace sales are between users — we don’t handle that payment
- Details: alertnaija.com/payments
What is a Refundable Finder Reward?
- Optional product you buy when posting a find — payment is AlertNaija revenue for that service
- Current policy: pay 100% of the purchased amount to a verified tipster as service fulfilment
- If we cannot fulfil in 30 days, you get a 100% Paystack refund to your original card
- Not a prepaid wallet — no cash-out. Does not guarantee the item will be recovered
Does AlertNaija store my card details?
- No — Paystack handles checkout
- We only get amount, status, and payment reference
Will my reports be public?
- Many reports appear in a community feed for your area
- You can limit personal details as described in the app and Privacy Policy
Can I name someone as the robber or kidnapper?
- No. Incident reports must not name anyone as a criminal or person responsible
- Describe clothing, vehicle colour, and direction of travel only
- Naming a missing person you are looking for is allowed
- You are responsible for what you submit — see Terms
How do you reduce abuse?
- Verification tiers and upload moderation
- Reports that name someone as a criminal are blocked
- Neighbors can Flag a report as false, defamatory, or doxxing
- We may label, restrict, or remove reports. Serious cases may go to authorities
How do I add family members?
- In the app: Settings → My Family
- Invite by email — they get a link to open AlertNaija
- Family receives Panic SOS and can be part of Family Check-in
How does Panic SOS work?
- Tap PANIC ALERT — a 5-second countdown starts so you can cancel
- Then your family circle is notified, with location if you’ve allowed it
- Does not automatically call the police — still dial 112 in danger
How do I get trust verification?
- Settings → Verification & Trust
- Complete your profile and verify your phone
- Higher tiers unlock more features and help others trust your reports
How do nearby and state alerts work?
- Nearby: incidents within your radius around your location
- State alerts: watch states or LGAs you pick in the app
- Both: Settings → Alerts (gear on Nearby / State Alerts)
Can I register a stolen phone in the app?
- Stolen Phones is not a public member feature in the App Store or Play store apps
- Use Lost & Found and incident reports for community help
- Also file a police report for theft