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Privacy Policy

Last updated: July 24, 2026

How we collect and use your data — aligned with the Nigerian Data Protection Act 2023 (NDPA).

Who we are

  • Operator: ALERTNAIJA DIGITAL SOLUTIONS, trading as AlertNaija
  • Business name registered with the Corporate Affairs Commission (CAC), Nigeria. BN 9517386.
  • Data controller: ALERTNAIJA DIGITAL SOLUTIONS
  • Privacy: privacy@alertnaija.com
  • DPO: dpo@alertnaija.com

1. Information we collect

  • Account: name, email, phone, date of birth (13+), state, LGA, PIN
  • Location: when you allow it — for nearby alerts and safety features
  • Reports: text, photos, voice notes you submit (photos are moderated)
  • Device: push tokens, OS/app version, basic crash data
  • Family circle: contacts you add so we can route alerts
  • Payments: Paystack references and amounts — not your full card number. See Payments

2. How we use it

  • Run the app (alerts, panic routing, reports)
  • Verify accounts and reduce abuse
  • Send important safety and account messages
  • Process Plus subscriptions and optional Refundable Finder Reward purchases you confirm
  • Improve the product with aggregated, de-identified analytics

3. Lawful basis (NDPA §25)

  • Consent — registration and permissions
  • Contract — providing the service you signed up for
  • Legitimate interest — fraud and abuse prevention
  • Vital interest — panic / safety events
  • Legal obligation — valid orders or statutory requirements

4. What we don’t do

  • Sell your personal information
  • Share precise location unless you choose to (e.g. panic to family)
  • Run third-party ad trackers in the app
  • Access contacts, camera, mic, or location without permission

5. Who we share with

  • Your family circle — when you panic or miss a check-in
  • Partners you contact — only what’s needed to help
  • Community feed — reports may appear; personal IDs removed by default
  • Processors: AWS (hosting), Amazon SES (email), Paystack (payments)
  • Law: valid Nigerian process or imminent harm

6. Data stored outside Nigeria

  • Processed on AWS in the United States (us-east-1)
  • Protected by AWS contractual safeguards
  • By using the Service you consent to this processing
  • We may move hot data to AWS Africa (Cape Town) later — we’ll update this page

7. Security

  • Encrypted in transit (TLS) and at rest (AES-256)
  • Restricted, audited access to production systems
  • Audit trails on sensitive registry and dispute records

8. Breach notification

  • NDPC notified within 72 hours when required
  • Affected users notified without undue delay

9. Your rights

  • Access — copy of your data
  • Correction — fix inaccurate data
  • Erasure — delete your account ( how) or request deletion of specific data while keeping your account (request)
  • Restrict / object — limit certain processing
  • Portability — machine-readable copy
  • Withdraw consent — anytime
  • Complain — NDPC at ndpc.gov.ng

Email privacy@alertnaija.com — we respond within 30 days.

10. Retention

  • Profile: while active; deleted within 30 days of account deletion
  • Public reports: kept de-identified for community safety
  • Audit trails: up to 7 years for fraud prevention
  • Server logs: 90 days

11. Children

  • Not for under 13 — date of birth required at signup
  • Report under-13 accounts → we remove within 7 days

12. Website cookies

  • alertnaija.com uses only cookies needed to load the page
  • No advertising or tracking cookies

13. Changes

  • We update this page when practices change
  • Material changes are announced in-app first

14. Contact